Shipping Policy
Product Issues
If there is any problem with the cigarettes you received, please contact our WhatsApp support or live chat customer service as soon as possible.
Because of the time difference, we may not always be able to reply immediately, especially during late-night hours in your region. However, once our team is online, we will respond as quickly as possible and work with you to provide a suitable solution.
WhatsApp: +44 7922291211
Order Processing Time
We usually process and ship orders according to the following timeline:
- Orders are normally shipped within 48 hours after payment is confirmed.
- Some best-selling cigarette products may require pre-order, and these items are usually shipped within 2–5 business days.
- For cigarettes that need to be reserved in advance, please contact our online customer service first to confirm stock availability. If the item is temporarily out of stock, it will usually be shipped within 5 business days.
- During public holidays or special peak periods, shipment may be delayed accordingly.
- All orders come with a tracking number, so you can check the shipping status at any time.
Tracking website: www.17track.net
Estimated Delivery Time
Delivery times vary depending on the destination country or region. The following estimates are for reference only:
Japanese Cigarettes / Korean Cigarettes / Duty-Free Chinese Cigarettes
- United States: around 5–10 days after shipment
- United States domestic stock: around 2–4 days
- Canada: around 7–12 days after shipment
- United Kingdom / France: around 10–12 days after shipment
- New Zealand: around 10–12 days after shipment
- Hong Kong / Malaysia / Vietnam / Cambodia: around 3–8 days after shipment
If your country is not listed above, please contact customer service before placing an order to confirm whether shipping is available.
WhatsApp: +44 7922291211
Tracking Information
Once your order has been shipped, you will receive a tracking number. You can use this number to follow your parcel status online.
Please note:
- Tracking updates may take a short time to appear after shipment
- Shipping times are estimates, not guaranteed delivery dates
- Delays may occur due to customs inspection, local courier handling, weather, holidays, or other unexpected factors
Customs Clearance
With many years of shipping experience, we have developed our own logistics channels and customs handling process.
When shipping cigarettes internationally, we arrange the shipment in accordance with the customs rules and shipping practices of different countries and regions, to help reduce unnecessary clearance problems as much as possible within the scope permitted by local regulations.
Please note:
- Customs policies vary by country
- Import rules for tobacco products may differ from one destination to another
- Any customs inspection, import restriction, tax, or local compliance issue is subject to the regulations of the destination country
We recommend that customers check their local import rules before placing an order.
Customer Support
If you have any questions about shipping, stock availability, tracking, or delivery areas, please contact us before or after placing your order.
Because of the time difference, replies may not always be instant, but our team will get back to you as soon as possible.
WhatsApp: +44 7922291211