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Refund Policy

Refund Policy
Effective Date: January 1, 2026
Last Updated: January 1, 2026

At ChunghwaShop, we aim to provide a smooth and transparent shopping experience for all visitors and customers. This Refund Policy outlines the conditions under which refunds, replacements, or order adjustments may be considered.

By placing an order through our website, you acknowledge that you have read and agreed to the terms described in this policy.

1. Order Review and Processing

Orders submitted through the website are subject to review and confirmation. Once payment is completed, the order may enter processing status. Orders that have already been processed or prepared for shipment may not always be eligible for cancellation.

If you need to request changes or cancellation, please contact us as soon as possible after placing your order.

2. Order Cancellation

Customers may request order cancellation within a limited time period after placing the order. If the order has not yet been processed or shipped, we may attempt to cancel the order.

However, once the order has entered the shipping process, cancellation may no longer be possible.

Refunds related to cancellations will be processed according to the payment provider’s policies and timelines.

3. Damaged or Incorrect Items

If you receive an item that is damaged during shipping or significantly different from what was described on the website, please contact us within 48 hours of delivery.

When submitting a request, please include:

After review, we may offer an appropriate resolution, which may include a replacement, store credit, or refund depending on the circumstances.

4. Lost or Delayed Shipments

Shipping timelines may vary depending on carrier performance, customs processing, weather conditions, and other external factors. While we work with shipping partners to ensure timely delivery, delays may occasionally occur.

If a shipment appears lost or significantly delayed, please contact us so we can assist in checking the shipment status with the carrier.

Refund eligibility in these cases may depend on the outcome of the shipping investigation.

5. Refund Processing Time

If a refund request is approved, refunds are typically processed back to the original payment method.

Processing times may vary depending on the payment provider, but refunds are usually completed within 5–10 business days after approval. Some payment providers may require additional time before the funds appear in your account.

6. Non-Refundable Situations

Refunds may not be granted under certain circumstances, including but not limited to:

Each request will be reviewed individually.

7. Customer Responsibility

Customers are responsible for providing accurate shipping details and ensuring that their location can receive deliveries from international carriers.

Incorrect information submitted during checkout may result in delivery delays or failed delivery attempts.

8. Policy Updates

We reserve the right to modify or update this Refund Policy at any time to reflect changes in business operations, shipping processes, or legal requirements.

Any changes will be published on this page and will become effective immediately upon posting.

9. Contact for Refund Requests

If you have questions regarding an order or need assistance with a refund request, please contact our support team.

10.Return Address 1 (United Kingdom)

Daniel Banner

Suite 12

48 High Street

Birmingham, B4 7SR

United Kingdom

Phone/WhatsApp: +44 7922291211

Email: [email protected]

ChunghwaShop
Email: [email protected]
Contact Page: Available on our website

Our team will review your request and respond as soon as possible.